The typical requests
- Report a player: hacks, insults or scams, with a link to a video or screenshot
- Unban request: reason for the ban and justification
- Grief or bug: world, game mode and coordinates
- Rank and purchase: questions about ranks and orders
The “Minecraft server” template
The template creates a “Server support” category, an info channel for IP, version and rules, the roles “Server Team” and “Moderator” and a panel with five options. Each option has a form that asks for the Minecraft name and the key details, such as coordinates for griefing.
Player reports automatically get high priority so your team sees them first. Unban requests go to the moderators.
How a ticket works
The player picks a request
In the panel they click, for example, “Report player”.
Fill in the form
Minecraft name, reported player, description and evidence link. Entries are validated, for example the name length.
The team claims it
A moderator clicks “Claim”. Everyone sees who is handling it and nobody answers twice.
Close with transcript
Closing creates a transcript, so you can later see why a ban was issued or lifted.
Useful extras
- Snippets for frequent answers, for example about the unban process
- Notifications for new YouTube videos and Twitch streams about your server
- Statistics on response times so you see when your team needs support
Frequently asked questions
Does it work for Java and Bedrock?
Yes. The ticket system runs on Discord and does not depend on the game edition. You adjust the info text to your server.
Can I change the options?
Yes. After applying, the panel, options, forms and roles can be changed freely.
