Terms of use

Last updated: 9 November 2026

This is a courtesy translation. Only the German version is legally binding.

1. Scope

These terms apply to the use of MeinTicketbot, i.e. the website, the dashboard and the Discord bot, as well as to the paid plans. The provider is:
MeinAppwerk
Inh. Thorsten Janßen
Kappelwindeckstr. 48
77815 Bühl
Contact: kontakt@meinticketbot.de

2. Service

MeinTicketbot supports operators of Discord servers in organising support requests: ticket panels, private ticket channels, forms, web dashboard, team features, transcripts, automations with automatic assignment and business hours, creator notifications, push notifications, statistics and ratings. We keep developing the service. Features may change or be extended in the process. We do not restrict essential features of a paid plan during the paid term. We strive for high availability but cannot guarantee it, also because the service depends on Discord.

The live demo at demo.meinticketbot.de is a free offer for trying the service with sample data. It does not create a contract for a plan, may be changed or switched off at any time, and entries are deleted after two hours.

The Android app is an additional way to access the dashboard. It requires an existing Discord account, and the same plans and permissions apply as on the website. You do not book a plan in the app, but on the website.

3. Requirements

To use the service, you need a Discord account and must comply with Discord’s Terms of Service and Community Guidelines. You may only add the bot to servers on which you are authorised to do so.

4. Plans

There is the free plan Free and the paid plans Pro, Business and Enterprise. A plan always applies to exactly one Discord server. Scope, limits and prices are listed on the pricing page in the version valid at the time of booking.

5. Conclusion of contract and payment

A manager of the server books a paid plan in the dashboard under “Plan”. By clicking “Order with obligation to pay”, you submit a binding offer. The contract is concluded when you complete the payment with the chosen payment provider and the plan is activated. Payment is made monthly or yearly in advance, depending on the term you choose, via Stripe or PayPal. Their terms apply in addition.

All prices are final prices. No VAT is charged under the small business regulation (§ 19 German VAT Act).

6. Term and cancellation

A monthly subscription runs for one month and renews automatically for one further month at a time. You can cancel it at any time, effective at the end of the paid month, in the dashboard via “Cancel subscription” or by email to us. The plan remains active until the end of the paid month. The right to terminate without notice for good cause remains unaffected.

A yearly subscription initially runs for twelve months and is paid in advance. If you cancel by the end of these twelve months, in the dashboard via “Cancel subscription” or by email to us, it ends when they expire. If you do not cancel, it continues for an indefinite period and is billed twelve months in advance each time. From then on you can cancel at any time with one month of notice. On request, we refund the part of the amount already paid that relates to the time after the end of the contract, pro rata. The plan then ends with the contract. Without a refund, it remains active until the end of the paid year.

Early Supporter offer: The first 50 paying servers receive 20% off the first twelve months of their subscription. This applies once per server and only if the server has not previously had a subscription via Stripe or PayPal. The price remains unchanged during these twelve months. After that, the regular price stated at the time of booking applies. The offer ends if you switch plan or billing period.

Coupons and referrals: You redeem coupon codes on the plan page of the server concerned. The conditions stated with the code apply. With a referral code, a newly referred server receives one month of Pro, and the referring server also receives one month of Pro once the referred server books a plan. Cash payment is excluded.

Voting bonus: If it is enabled, you receive one bonus day of Pro for each vote on Top.gg, two at the weekend. Bonus days are valid for 30 days and can only be redeemed on a server on the Free plan, at most seven per server and calendar month. There is no entitlement to the continuation of this voluntary offer.

If you switch to a higher plan, the previous subscription is no longer renewed. The higher plan applies until the end of its paid period; there is no pro-rata refund. If a payment fails, the plan remains active for up to three days after the end of the paid period. After that, the server falls back to Free.

After a paid plan ends, existing panels, forms and rules are kept. New items above the Free limit cannot be created. Transcripts and logs are deleted after the Free retention periods.

7. Right of withdrawal for consumers

If you order as a consumer, i.e. for purposes that are predominantly outside your trade, business or profession, you have the following right of withdrawal.

8. Obligations as a server operator

You are responsible for the content and configuration on your server. This also applies to informing your members, for example about transcripts and ratings, and to complying with data protection laws insofar as you process personal data via the service.

You must hold the necessary rights to any names and logos you enter on the Enterprise plan. They must not give the impression of coming from another company or from Discord.

9. Prohibited use

You may not use the service for unlawful purposes, harassment, spam or distributing malware. Attacks on the service, circumventing security, access and plan restrictions, and automated mass requests are prohibited.

10. Suspension and termination

You can stop using the service at any time by removing the bot from your server and revoking access in Discord. You also cancel a running subscription in the dashboard. In the event of serious violations of these terms, we may block access.

11. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body and health, and under mandatory statutory provisions. For slightly negligent breaches of essential contractual obligations, liability is limited to the foreseeable, typical damage. Otherwise, liability is excluded.

12. Data protection

Information on the processing of personal data can be found in the privacy policy.

13. Changes

We may amend these terms with effect for the future. We will inform you of material changes on the website in good time. For running subscriptions, changes only apply from the next renewal, and you can cancel beforehand.

14. Final provisions

German law applies. Mandatory consumer protection provisions of your country of residence remain unaffected.