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API & webhooks

REST API and webhooks for Discord tickets

Bring tickets and key figures into your own systems and react instantly to new tickets – for example with a notification in your shop back office.

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API & webhooks in the MeinTicketbot dashboard, view with sample data
Real view from the dashboard, with sample data.

What you get

Read-only REST API

Server info, ticket list with filters and paging, ticket details with answers and history plus statistics as JSON.

Signed webhooks

For new, claimed or closed tickets we send a message signed with HMAC-SHA256 to your URL.

Reliable delivery

Retries with increasing delays, pause after 10 failures, test ping in the dashboard.

Built securely

API keys stored only as a hash, 120 requests per minute, webhooks only to public HTTPS URLs.

How it works

  1. Create an API key in the dashboard

  2. Call the endpoints with “Authorization: Bearer …”

  3. Choose webhook URL and events

  4. Verify the signature and process events

Frequently asked questions

Which plan includes the API?

From the Business plan upward.

Where is the documentation?

In the help center under “API & webhooks” – with all endpoints, a sample message and code for verifying signatures.

Read the API documentation

Goes well with

Statistics

How fast does your team reply, how long does a resolution take and how happy are your members? The statistics show it – with real numbers instead of gut feeling.

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Automations

Rules handle the routine: they remind about forgotten tickets, close inactive ones automatically, set priorities and bring in the right team.

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Dashboard

All tickets of all servers in one place: filter, claim, reply and keep track – in the browser, on your phone or still right in Discord.

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All features

Ready for tidy support?

Connect your Discord account and set up your server in a few minutes. Free and without a contract term.

Start for free