Why a ticket system on Discord?
In open channels questions get lost quickly, personal details are visible to everyone and nobody knows who is taking care of what. Direct messages to individual moderators do not solve this: knowledge stays with one person, and when they are away or leave the team the history is gone.
A ticket bot creates a private channel for every request that only the requester and your team can see. Requests are numbered and can be claimed, closed and reviewed later.
What you need
- A Discord account with the “Manage Server” permission on your server
- A role for your support team (or let a template create it)
- About five minutes
Step by step
Sign in with Discord
Sign in on the website with your Discord account. You only enter your password on discord.com.
Pick a server and invite the bot
The server list shows every server you can manage. “Invite bot” takes you to Discord, where you confirm the permissions. The bot does not need administrator permissions.
Apply a template
Under “Templates” you pick a setup such as gaming, Minecraft, shop, applications, bug reports, partners or basic. The template creates the category, channels, roles, panel, forms and automations. You see a preview first and can undo everything.
Adjust and publish the panel
In the panel editor you change texts, colors and buttons with a live preview. “Publish” posts the panel in the chosen channel.
Test your first ticket
Click a button in the Discord channel. A private ticket channel opens and the ticket shows up in the dashboard inbox right away.
Tips for a good start
- Keep the number of options small: three to five clear requests are easier than ten.
- Use a short form to ask only what your team really needs, such as a player name or order number.
- Move the bot’s role above the roles it should assign in your server settings.
- Set up a reminder for tickets nobody has answered for a while.
Frequently asked questions
Does it cost anything?
The Free plan is free forever and includes three panels, one form and one automation. Pro, Business and Enterprise offer more.
Can I undo the setup?
Yes. Everything a template created can be removed again with one click.
Does it work in English?
Yes. Bot and dashboard are available in German and English; you set the language per server.
