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Statistics

Statistics for your Discord support

How fast does your team reply, how long does a resolution take and how happy are your members? The statistics show it – with real numbers instead of gut feeling.

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Statistics in the MeinTicketbot dashboard, view with sample data
Real view from the dashboard, with sample data.

What you get

Response and resolution time

Median and average of first response and resolution time, plus new, closed and open tickets.

Trends and distributions

Tickets per day, distribution by status, priority, option and time of day, plus a team overview.

Ratings

After closing, the bot asks for 1 to 5 stars and a comment. Comments can be hidden.

Weekly report

Every Monday a summary of the previous week in a channel of your choice. CSV export from the Business plan.

How it works

  1. Choose a period

  2. Look at key figures and trends

  3. Spot bottlenecks, e.g. busy times of day

  4. Turn on the weekly report or export as CSV

Frequently asked questions

How far back do statistics go?

Free shows 30 days, Pro 180 days, Business 730 days and Enterprise 1,825 days.

Are ratings mandatory?

No, you turn them on or off per server.

Goes well with

Dashboard

All tickets of all servers in one place: filter, claim, reply and keep track – in the browser, on your phone or still right in Discord.

Learn more

Automations

Rules handle the routine: they remind about forgotten tickets, close inactive ones automatically, set priorities and bring in the right team.

Learn more

API & webhooks

Bring tickets and key figures into your own systems and react instantly to new tickets – for example with a notification in your shop back office.

Learn more

All features

Ready for tidy support?

Connect your Discord account and set up your server in a few minutes. Free and without a contract term.

Start for free